Accueillir un client étranger ?

Les mots clés et expressions:


Definition : to express a cordial greeting to a guest or visitor upon arrival.

Translation : Bienvenue

How was your flight ?

Definition : Was your flight OK ?

Translation : Comment s’est passé votre vol ?

It’s a pleasure to finally meet you in person

Definition : I am happy to finally meet you face to face.

Translation : C’est un plaisir de vous rencontrer enfin

Thank you for coming

Definition : I’m grateful that you came.

Translation : Merci d’être venu

Pick someone up (to)

Definition : to meet someone in order to take him somewhere else.

Translation : Aller chercher quelqu’un

I would like to invite you to dinner

Definition : Would you like to go out to dinner ? Shall we have dinner together ?

Translation : J’aimerais vous inviter à dîner

I would like to introduce you to mr wilson

Definition : Let me introduce you to Mr Wilson.

Translation : J’aimerais vous présenter à M. Wilson

Would you like something to drink ?

Definition : What can I get you to drink ?

Translation : Voulez-vous quelque chose à boire ?

This is a local dish

Definition : typical food from a particular region or place.

Translation : C’est une spécialité régionale

Do you need an internet connection ?

Definition : Would you like to connect to the internet ?

Translation : Avez-vous besoin d’une connexion Internet ?

Don’t hesitate to ask if you need anything

Definition : If I can help you in anyway, please let me know.

Translation : N’hésitez pas à me solliciter si vous avez besoin de quoi que ce soit

Meet in the lobby at 9:00 : to meet up, to join someone in the lobby at 9(to)

Definition : 00.

Translation : Se retrouver dans le hall à 9 heures

Would you like me to take you ?

Definition : Shall I accompany you ?

Translation : Souhaitez-vous que je vous accompagne ?

I hope you’ll be able to come again

Definition : I trust you will visit us again ; I look forward to your next visit.

Translation : J’espère que vous pourrez revenir nous rendre visite

I look forward to hearing from you soon on the subjects we discussed

Definition : I await your e-mail outlining the areas we examined / talked about.

Translation : J’attends avec impatience votre réponse sur les sujets que nous avons abordés

I’ll send you an e-mail summarizing the progress we made

Definition : I’ll e-mail you summing up our progress.

Translation : Je vais vous envoyer un e-mail résumant les progrès que nous avons faits

Get down to business (to)

Definition : to begin to work.

Translation : Passer aux choses sérieuses

It was a pleasure having you

Definition : It was nice that you came . We are happy that you were able to come.

Translation : Ce fut un plaisir de vous avoir parmi nous

What time do you need to leave ?

Definition : When are you leaving ?

Translation : A quelle heure partez-vous ?

I’d like to begin a bit earlier tomorrow. what about 8:30 ? : would you mind if we started earlier than scheduled tomorrow ? would 8

Definition : 30 be OK with you ?

Translation : J’aimerais commencer un peu plus tôt demain. Que pensezvous de 8 h 30 ?

Be on a tight schedule (to)

Definition : carefully arranged and full ; affording little flexibility ; to not have a lot of time.

Translation : Avoir un programme très serré

Have a safe trip

Definition : Have a pleasant journey ! Have a safe trip back home.

Translation : Bon voyage !

We’ll finish early today so you can visit the city

Definition : We shall conclude early this afternoon so that you can see the sights.

Translation : Nous terminerons tôt aujourd’hui pour que vous puissiez visiter la ville

Guided tour

Definition : a brief trip through a place or a town with someone who provides commentary on the features, history, etc.

Translation : Visite guidée


Definition : monuments, buidings or places with important historical or cultural significance ; tourist attractions.

Translation : Points d’intérêt

Les usages à respecter:

• Most Americans shake hands when they first arrive and again at the end of their mission. It is not common to shake hands at the beginning and at the end of each day.

• Americans eat dinner around 5:30 or 6:00, British around 6:00 or 6:30. You should inform your guest as to the dinner time and provide snacks if you are planning on a late dinner. 

Quelques règles de bon anglais:

As an adjective, «worth» is used in a number of different ways, each with its own particular complement form. Here are a few examples.

Worth + gerund To say that something has merit or interest.

Example :

– It’s not worth talking about, the decision has been made.

Worth + expression of quantity To say that something has monetary value.

Example :

– That vase isn’t worth much.

Worth + exaggerated quantity To say that someone is especially kind or helpful.

Example :

– She’s worth her weight in gold.

Worth + of + noun To express the quantity of something related to its value.

Example :

– Four euros worth of potatoes, please. 


Fill in the missing word(s), then check the result below :

summarizing, an internet connection, flight, dish, take, introduce, pick you up, earlier, in person, welcome, tight schedule, show you the office, get down to business, meet, something to drink, don’t hesitate to ask, landmarks - guided tour, coming - a safe trip, leave

1. John ............ ! We are pleased that you were able to come.

2. You flew France Airlines. How was your ............ ?

3. You should try the snails with butter sauce, this is a local ............ and is very good. I am sure you will enjoy it.

4. The art museum is five minutes down the street, but it is a bit difficult to find. Would you like me to ............ you ?

5. Henry, I’d like to ............ you to Gilles, our financial analyst. Gilles will be working with you on developing the new budget plan.

6. Tomorrow we will visit the plant outside this city. I will........... at your hotel at 9:00, and we can go together.

7. After all those phone calls and e-mails, it’s a pleasure to finally meet you ............, thank you for coming.

8. I see you brought your laptop, do you need ............ for your presentation ?

9. Since this is your first time here, I’ll ............ Here we have my office and to the right is the marketing department.

10. I have a little bit of work to finish today, so why don’t you go and visit the city a bit and we can ........... in the lobby at 8:00 to go out to dinner ?

11. Are you thirsty ? Would you like ............ ? We have coffee, tea, orange juice and water.

12. Feel free to help yourself to coffee and tea. And please ........... if you need anything.

13. I’m afraid I am on a ..........., so I will not be able to join you for cocktails this evening.

14. There are several important .......... in the area. If you are interested in a .......... of the city, there are a variety of possibilities available at the tourist office, including bus tours.

15. While we are all having an excellent time here at lunch,it is time to go back to the office and .......... as we have quite a bit left to discuss before John leaves this evening.

16. I hope you enjoyed your stay in France, I want to thank you for ........... Have ........... back to England.

17. What time do you need to ........... ? I’ll make sure that a taxi is here to take you to the airport.

18. Since we are behind on the agenda, I’d like to begin a bit ........... tomorrow. What about 8:00 ?

19. Thank you once again for coming. I’ll look through my notes and I’ll send you an email .......... the progress we made.


SOLUTIONS : 1 : welcome. 2 : flight. 3 : dish. 4 : take. 5 : introduce. 6 : pick you up. 7 : in person. 8 : an internet connection. 9 : show you the office. 10 : meet. 11 : something to drink.12 : don’t hesitate to ask. 13 : tight schedule. 14 : landmarks, guided tour. 15 : get down to business. 16 : coming, a safe trip. 17 : leave. 18 : earlier. 19 : summarizing

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