Question 1/10 I need to follow up this sales … that John gave me as he was convinced that the company would be very interested in our products. referral referee reference referendumQuestion 2/10 Hard sales representatives often make …to potential customers to try to make a sale without any prior contact. closed calls lead calls cold calls conditioned callsQuestion 3/10 When two or more outlets have the same owner and sell similar lines of merchandise, they are called ….. line outlets chain stores discount stores chaining shopsQuestion 4/10 Just show your …at the cash desk and the discount will be deducted automatically from the total amount. coupon ticket token invoiceQuestion 5/10 Some companies can be connected to their suppliers and distributors via a network called ….. e-commerce extranet e-marketing intranetQuestion 6/10 Selling prices are obtained by …..the cost price of a particular product by a small percentage. marking down rising climbing up marking upQuestion 7/10 Product …must be attractive and eye-catching in order to stand out from other products in the same line. prices containers crates packagingQuestion 8/10 We are in the ……business as we sell in small quantities and directly to our customers. convenience retail wholesale cashQuestion 9/10 …., the Internet version of word-of-mouth marketing, has become an essential tool for spreading reputations from customers to friends. Viral marketing Mail marketing Indirect marketing Trade marketingQuestion 10/10 Manufacturers often back up their products with a money-back …so that the buyer does not fear making a wrong choice. benefit guarantee voucher certificateSuivant